Waypoint support

We’ll help you find your way.

For account, focus, trusted-contact, WaySignal, privacy, or accessibility help, email us and tell us what happened.

Contact support

darren@way-point.ie

Include your app version and iPhone model if the issue is technical. Do not send passwords or sensitive diary content.

Quick checks

A tap does not open Waypoint: unlock the iPhone, hold its top edge close to the Waypoint, then tap the notification.
Chosen apps are not pausing: open Waypoint Settings and confirm Screen Time access and your selected apps.
A trusted contact is pending: ask them to open the invitation link and accept, then refresh the contact in Waypoint.
A WaySignal link is not current: check whether its 15, 30, 45, or 60 minute sharing window has ended.

Safety

WaySignal is not an emergency service. If anyone is in immediate danger, contact local emergency services.

Privacy and account requests

Read the Privacy Policy. Account deletion is available inside Waypoint Settings. You can also email us about access, correction, deletion, or another privacy request.